<h3></h3><h4><b>Terms and Conditions for Annual Maintenance Contract (AMC) and Maintenance Services</b></h4><p><strong>1. Scope of Services</strong></p><p>1.1 <strong>Maintenance Services:</strong> We agree to provide maintenance services for the HDL Smart System installed at your villa. This includes diagnosing issues, finding solutions, and reconfiguring the system as necessary.</p><p>1.2 <strong>Exclusion of Spare Parts:</strong> The cost of spare parts is not included in this contract. Any required spare parts will be billed separately upon customer approval.</p><p><strong>2. Service Period</strong></p><p>2.1 <strong>Contract Duration:</strong> This AMC is valid for a period of one year , from the date of signing.</p><p>2.2 <strong>Service Calls:</strong> Maintenance services can be requested by the customer during the contract period.</p><p><strong>3. Payment Terms</strong></p><p>3.1 <strong>Service Fees:</strong> The payment for the maintenance services shall be 350/-OMR + Vat payable in advance upon signing this contract, and quarterly payment of the same amount as indicated in quotation.</p><p>3.2 <strong>Additional Costs:</strong> Any additional costs for spare parts or services outside the scope of this contract will be communicated to the customer and will require customer approval before proceeding.</p><p><strong>4. Responsibilities of the Service Provider</strong></p><p>4.1 <strong>Diagnostic and Repair:</strong> We will trace and diagnose any issues with the HDL Smart System and provide necessary repairs and reconfigurations.</p><p>4.2 <strong>Qualified Personnel:</strong> All maintenance services will be performed by qualified personnel with experience in HDL Smart Systems.</p><p>4.3 <strong>Service Reports:</strong> A detailed report of the services performed, issues diagnosed, and solutions provided will be given to the customer after each service call.</p><p><strong>5. Responsibilities of the Customer</strong></p><p>5.1 <strong>Access:</strong> The customer must provide access to the villa and the HDL Smart System for the service personnel to perform maintenance tasks.</p><p>5.2 <strong>System Usage:</strong> The customer agrees to use the HDL Smart System as per the manufacturer’s guidelines to prevent unnecessary damage or issues.</p><p><strong>6. Limitation of Liability</strong></p><p>6.1 <strong>Pre-existing Issues:</strong> We are not liable for any pre-existing issues or faults in the HDL Smart System that were present before the commencement of this contract.</p><p>6.2 <strong>Warranty:</strong> This contract does not include any warranty on the HDL Smart System itself or any parts replaced during the maintenance service.</p><p><strong>7. Termination</strong></p><p>7.1 <strong>Termination by Customer:</strong> The customer may terminate this contract at any time by providing written notice. However, no refunds will be provided for the remaining period of the contract.</p><p>7.2 <strong>Termination by Service Provider:</strong> We reserve the right to terminate this contract if the customer fails to comply with the terms and conditions outlined herein. Any unpaid charges for spare parts or additional services rendered will become immediately due.</p><hr><p><strong>Customer Acknowledgement:</strong></p><p>I, ________________________________, have read and agree to the terms and conditions of this Annual Maintenance Contract for the HDL Smart System.</p><hr><p><strong>Intelligent Projects:</strong></p><p>Signature: ______________________<br>Name: ___________________________<br>Title: ___________________________<br>Date: ____________________________</p><p><strong>Customer:</strong></p><p>Signature: ______________________<br>Name: ___________________________<br>Date: ____________________________</p>