                        1. Failure by Client to answer a question critical to the completion of a task within 5 business days may cause that task to be moved to&nbsp;the “end of the line” in our work queue. Depending on the time of month, this could cause that task to roll over into the next month’s bucket of update requests.<br>
2. All monthly updates are scheduled at our convenience and in accordance with our schedule. We have a process and a workflow that&nbsp;we use to maintain all of our clients’ websites in a fair and orderly fashion. The only exception being in the case of Client’s website being&nbsp;totally offline or down for some reason, in which case their issue would be considered an ‘emergency’ and would take priority.<br>
3. Website updates do not include website redesign, re-alignment or re-development equaling more than 20% change to web page, web&nbsp;graphics on the website.<br>
4. Create new page, Create new blog post, create new section will not include in minor change.<br>
5. One time in a month we will work for technical support and content management, except A1.1, A1.3, and A1.4. If you need more&nbsp;update, that should be charged separately.<br>
6. Every month 2 times you can request for a minor content management. This will not rollover for next month.<br>
7. For eCommerce/Listing/Portfolio/Blog website: 5 OMR will be charged for adding a new products/offer/banner/Blog/Portfolio.&nbsp;Client should provide image, title, description and other information’s. “Intelligent Projects” only responsible for uploading the product in&nbsp;website. For adding a new offer or changing a banner in the website, client should provide the graphic and all the information’s. Any&nbsp;graphic required, while uploading image should be charged separately.<br>
8. To add/change any image(s) in the website, client should provide the image/design. For designing a new image/graphic from&nbsp;“Intelligent Projects”, that should be charged separately.<br>
9. To add/change any text in the website, client should provide the text.<br>
10. For B1, B2, B3, we will only create the design. “Intelligent Projects” is not responsible for posting this design in social media. If you&nbsp;want to manage the pages by “Intelligent Projects”, there have a package(B5) for that.<br>
11. CMS design, integration of plugins that require intensive configuration, or programming of things that require extensive time to set&nbsp;up, including but not limited to blogs, shopping carts, API integrations with third party services, and web forums are not considered&nbsp;“minor” changes and therefore are not included in the Maintenance Agreement. These require a separate design or development&nbsp;agreement.<br>
12. Maintenance Agreement does not include training on how to use your website, WordPress, or email, but we can provide training at&nbsp;additional cost.<br>
13. All communications will be done during regular business hours, which are Sunday through Thursday from 9:00 AM to 6:00 PM&nbsp;(GMT+4).<br>
14. If the Client’s website is not hosted with “Intelligent Projects”, we have no control over Client’s hosting company in regard to server&nbsp;downtime, incompatibilities with software, PHP compatibility issues, etc.<br>
15. If the Client’s email accounts are not hosted with “Intelligent Projects”, we can’t be responsible for Client’s email issues or troubleshooting problems on their own computer. Our role is to maintain and keep your website running at its optimal capabilities.<br>
16. “Intelligent Projects” is not responsible for changes made to Client’s web site(s) by other parties, including the Client themselves.<br>
17. Any premium image, plugin, code or any others extra product price should be paid by client.<br>
18. During the duration of this contract, the Client agrees that “Intelligent Projects” will be the sole provider of maintenance services for&nbsp;the website, and no other party will have access to or rights to change the web site’s code. If a party, including the Client, other than&nbsp;“Intelligent Projects” makes changes to the web site’s code, any errors that are created must be repaired and will be charged for at the&nbsp;hourly rate specified above.<br>
19. Client agrees that the client is solely responsible for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and&nbsp;defend “Intelligent Projects” and its subcontractors from any claim, suit, penalty, tax, or tariff arising from Client’s exercise of Internet&nbsp;electronic commerce.<br>
20. By purchasing a Maintenance Package, Client acknowledges that they have read and understand full Agreement and agree to be&nbsp;bound by its terms and conditions.                    