a:2:{s:11:"description";a:2:{s:4:"from";s:942:"<ul><li><b>Minor modifications or adjustments</b> to Teamway ERP as requested by the Client<br></li><li><b>Response Time :</b>Respond to any maintenance request within 1-2 hours</li><li><span style="font-size: 13px;"><b>Resolution Time:</b>&nbsp;</span></li><li><b>Critical Issues:</b> Impacting significant aspects of operation or security. Resolution efforts will commence immediately, with the aim to resolve within 8 hours.</li><li><b>High Priority Issues:</b> Affecting important functions, but not causing a complete halt of operations. Resolution efforts will be made to address these within 12 hours of reporting.</li><li><b>Medium Priority Issues:</b> Issues that impact non-critical functions or efficiency. Efforts to resolve these will be made within 24 hours of reporting.</li><li><b>Low Priority Issues:</b> Minor issues with negligible impact on operations. These will be addressed within 3 working days of reporting.</li></ul>";s:2:"to";s:939:"<ul><li><b>Minor modifications or adjustments</b> to Teamway ERP as requested by the Client<br></li><li><b>Response Time :</b>Respond to any maintenance request within 1 hour</li><li><span style="font-size: 13px;"><b>Resolution Time:</b>&nbsp;</span></li><li><b>Critical Issues:</b> Impacting significant aspects of operation or security. Resolution efforts will commence immediately, with the aim to resolve within 8 hours.</li><li><b>High Priority Issues:</b> Affecting important functions, but not causing a complete halt of operations. Resolution efforts will be made to address these within 12 hours of reporting.</li><li><b>Medium Priority Issues:</b> Issues that impact non-critical functions or efficiency. Efforts to resolve these will be made within 24 hours of reporting.</li><li><b>Low Priority Issues:</b> Minor issues with negligible impact on operations. These will be addressed within 3 working days of reporting.</li></ul>";}s:15:"discount_amount";a:2:{s:4:"from";s:1:"0";s:2:"to";s:0:"";}}